Providing delightful service through the network
Service support planning and execution inline with sales coverage & as per departmental KRA.
Co-ordination with internal departments such as Retail, Parts & Accessories team, systems, supply chain, commercial, RSM in day-to- day execution and improvement areas.
Tracking reporting brand wise service performance to AE.
Coordination with training team for timely training and development of service team.
Meeting spare parts sales target.
Handling help desk complains.
Drive customer awareness program on service
2.0 to 6.0 Years
After Sales and Customer Service
Industrial Products, Machinery,